IBM (NYSE: IBM) today announced a new multilingual operations centre for its global software services at IBM Technology Campus Dublin that will create up to 40 new roles, enabling IBM to use cloud infrastructure and smarter analytics to deliver industry leading operational services to its clients around the world. This will pave the way for more collaborative engagements with IBM’s clients and a streamlining of its services processes.
Using software as a service (SaaS), the new centre will drive innovation and the adoption of big data, cloud and collaboration to deliver high value operational support, increase efficiency and improve quality and compliance across IBM’s globally integrated software services. With a single view of customer engagements across the enterprise, coupled with the use of predictive analytics, operators can collaborate and better manage a client’s needs by having a full view of the market and not just regional information.
“The centre will integrate and interconnect information from our software engagements around the world, enabling us to apply analytics, process innovation and experience to get closer to our clients. As a result, we can offer clients a greater involvement in the design and development of our software offerings and a more personalised engagement with our services”, said Michelle Ginther, Director of Worldwide Services & Education Operations, IBM Software Group.
The services support centre is designed to be open and flexible in its delivery and will deploy key IBM products and services such as cloud computing that provides rich capabilities for enterprises considering a shared services model. With cloud computing shared services can achieve business improvements in a short time, including increased sales, a better customer experience and optimised business performance by sharing client information, analytics and reporting in the cloud.
Speaking at today’s announcement, Minister for Jobs, Enterprise and Innovation, Richard Bruton TD, said “A key part of the Government’s plans for jobs and growth is targeting growth in the ICT sector and we are seeing the fruits of our effort with substantial increases in employment in this sector. Through the Action Plan for Jobs, we have put in place measures specifically aimed at supporting the high growth areas of cloudcomputing and Big Data. Today’s announcement by IBM that it is establish a new multilingual operations centre and create 40 high quality jobs is very welcome news for Dublin. I am determined that with strong implementation of our plan we can see further much-needed announcements like this in the coming months”.